Shopping With The Owl
Thank you for shopping in the Wise T. Owl Online Store, below you will find most of the information needed to do business with The Owl. If you have any questions or difficulties at all, please do drop us a note or call. >> Contact Page.
Pricing & Shipping Information
All pricing is in Australian dollars. Orders are shipped via Australia Post.
Shipping Within Australia
- FLAT FEE SHIPPING - Australia Wide! $7.00
- Goods are shipped via regular letter or parcel post.
- Extra shipping fees are applicable for Registered or Express post.
Shipping Outside Australia
- International Delivery for small orders is quoted at checkout.
- For orders over 2kg, shipping will be quoted before payment is made.
- Goods are shipped by regular International delivery.
Delivery Time
In-stock items are shipped within 2 business days of clearance of payment. Please allow standard Australia post delivery time, depending on your location.
Discounts & Specials
Discounts, specials and coupon code redemption are automatically applied to your order at checkout. Usage and time limits might apply.
To stay up to date with current specials, please join our newsletter and like us on facebook (there will be exclusive facebook likers discounts from time to time).
Payments
You will receive an e-mail confirmation of your order for your records. The order number is to be used for the description on Bank Transfers and on all other correspondence. Goods will be shipped on clearance of payment.
Payments Within Australia
Orders from Australia may be made via EFT (bank transfer) or Credit Card.
Payments Outside Australia
All International orders are to be made by Credit Card only.
Instant Online Credit Card Payments
Credit Cards accepted are Visa or Mastercard. Credit Card details are collected via a 128 bit SSL Secure Socket Layer and processed immediately online by eWAY - Australia's leading secure payment gateway.
Gift Giving
Wise T. Owl picture story books are an excellent gift idea for children's birthdays and Christmas presents.
If you are purchasing items as a gift and wish the items to be sent directly to recipient, please place their details in the Delivery Information section.
Returns & Refunds Policy
Goods Damaged In Transit
Please notify us within 3 working days of receipt of your order so a replacement or refund can be arranged. Proof of damage is required.
Method Of Refunds
All Refunds will be made via credit card or EFT (depending on your payment method).
Requesting A Return or Refund
Please contact us soon as possible if you require a replacement product or wish to return products. You will be supplied with any further details needed via email.
